Returns policy

Customer Care

Joinery Hardware will only accept returns for the following reasons

  • Goods damaged or faulty prior to delivery.
  • Goods supplied incorrectly.
  • Goods failing to meet any applicable guarantees under the Consumer Guarantees Act 1993.
  • Goods that vary from their description on the website.
  • Application to return must be made within 14 days of the purchase date.
  • Goods returned must be in a saleable condition in original undamaged packaging.

Goods purchased and no longer required are only returnable at the discretion of Joinery Hardware.
If a return for credit is agreed to, a re-stocking fee may apply.
Any item returned arbitrarily by the customer will not be considered for a credit

Southern Design Group Returns (SDG)
SDG Products include both Iver & Tradco

  • Product to be considered for credit must be returned in an as new condition including original packaging.
  • A minimum re-stock fee of 25% is applicable for all Tradco and Iver products accepted for return.

Damaged or Faulty Goods
Joinery Hardware will replace any damaged or faulty goods where possible, if not possible a full refund will be issued for the value of the damaged or faulty goods

Postage & Packaging

  • Please include a copy of the invoice or packing slip that accompanied your order.
  • If you are unable to provide a copy of the invoice or packing slip, include a note containing your order number, name, address, email address, contact phone number, and reason for return.
  • Please allow 14 days for resolve of your return.

The following made to order items will not be considered for return

  • Standard, special powder coat and plated finish.
  • Customer specified non stock items.
  • Custom keyed lock products.
  • All cut to length product.

If you are in any doubt as to which product you need please ask our knowledgable staff by email or phone. We are here to help.


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Joinery Hardware
Unit 2 - 68A Cryers Road, East Tamaki
PO Box 251-091
Pakuranga, Manukau 2140
Auckland, New Zealand

© Joinery Hardware Ltd 2014

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