An application to return must be made within 14 days of the purchase date.
Any item returned arbitrarily by the customer will not be considered for a credit.
Joinery Hardware will only accept returns for the following reasons
Goods purchased and no longer required are only returnable at the discretion of Joinery Hardware. If a return for credit is agreed to, a minimum 20% re-stocking fee will apply.
Refunds & Credits
Whenever possible, Joinery Hardware will replace any damaged or faulty goods; otherwise a full refund will be issued for the value of the damaged or faulty goods.
Postage & packaging
The following made to order items will not be considered for return
Joinery Hardware act as agent on behalf of their suppliers. Joinery Hardware suppliers guarantee their products against faulty workmanship or defective materials for a period of two years from the date of purchase. They will be replaced at no charge to the purchaser once the defect has been inspected and confirmed.
Joinery Hardware assumes no liability under the guarantee for the following:
Commercial use - It is a condition of sale that this guarantee and the Consumer Guarantees Act will not apply to products acquired for commercial use.
Discounts and promo codes advertised on this website, online or via any other form of media are expressly for the benefit of retail customers.
Orders can be cancelled at any time prior to dispatch.
Consumer Guarantees Act: This guarantee is in addition to any rights and remedies available to a "consumer" as defined under the Consumer Guarantees Act (as detailed below).
This website and its content is copyright of "Joinery Hardware Ltd.
All rights reserved.
Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:
Your personal information and contact details are only used for the purpose for which you supplied them - to facilitate a transaction with Joinery Hardware. Your information will not be shared, sold or given to other parties, except where legislation requires.
Please use link to view terms & conditions agreed by trade account holders specifically for orders placed online
|Freight - small item.||Small package NZ wide A5 Track pack||Cost: $6|
|Freight - Medium sized item North Island||Medium sized packages NZ wide Up to 0.015 Cubic Mtr & 10Kgs max||Cost: $8|
|I will collect||Cost: $0|
|Freight Large item North Island (South of Hamilton)||Up to .250 Cubc Mtr & 10Kgs||Cost: $12|
|Freight Large item South Island||Up to .250 Cubic Mtr & 10Kgs||Cost: $15|
|Spray Cans - North Island||Includes dangerous goods||Cost: $8|
|Freight - Medium sized item South Island||Up to 0.015 Cubic Mtr & 10Kgs max||Cost: $10|
|Track Capping South Island||Cost: $19|
|Track Capping North Island||Cost: $15|
|Spray Cans - South Island||Includes dangerous goods surcharge||Cost: $18|