Terms & Conditions of Sale

Order cancellation

Stocked products
Can be cancelled at anytime prior to dispatch

Made to order products
Cancellation for all made to order products Joinery Hardware have ordered specifically will be contingent upon the supplier cancelling the order to Joinery Hardware


Joinery Hardware act as agent on behalf of their suppliers. Joinery Hardware suppliers guarantee their products against faulty workmanship or defective materials for a period of two years from the date of purchase. They will be replaced at no charge to the purchaser once the defect has been inspected and confirmed.
Joinery Hardware assumes no liability under the guarantee for the following:

  • Improper installation or failure to follow fitting instructions.
  • Failure due to improper maintenance.
  • Fair wear and tear.
  • Indirect or consequential loss or damage.
  • Cost of removal and/or replacement.
  • Cost of freight and/or travelling time.
  • Damage to or deterioration of plated finishes (soft finishes). As deterioration is possible under some environmental conditions, these finishes are excluded from this guarantee.
  • Any modification or repairs to a product, as supplied, unless authorised by Joinery Hardware.
  • Use of replacement parts other than authorised parts.
  • Malfunction or failure of the product due to the use of non-genuine Joinery Hardware parts.

Commercial use - It is a condition of sale that this guarantee and the Consumer Guarantees Act will not apply to products acquired for commercial use.

An application to return must be made within 14 days of the purchase date.
Any item returned arbitrarily by the customer may not be considered for a credit.

Joinery Hardware will only accept returns for the following reasons

  • Goods damaged or faulty prior to delivery.
  • Goods supplied incorrectly.
  • Goods failing to meet any applicable guarantees under the Consumer Guarantees Act 1993.
  • Goods that vary from their description on the website.
  • Application to return must be made within 14 days of the purchase date.
  • Goods returned must be in a saleable condition in un-damaged packaging.

Goods purchased and no longer required are only returnable at the discretion of Joinery Hardware. If a return for credit is agreed to, a minimum 20% re-stocking fee will apply.

Refunds & Credits
Whenever possible, Joinery Hardware will replace any damaged or faulty goods; otherwise a full refund will be issued for the value of the damaged or faulty goods.

Postage & packaging

  • Please include a copy of the invoice or packing slip that accompanied your order.
  • If you are unable to provide a copy of the invoice or packing slip, include a note containing your order number, name, address, email address, contact phone number, and reason for return.
  • Please allow 14 days for resolve of your return.

Southern Design Group (SDG) Product Returns
Tradco proucts must be returned in an as new saleable condition including original packaging
A minimum re-stock fee of 25% is applicable to all SDG products accepted for return

The following made to order items will not be considered for return

  • Standard, special powder coat and plated finish.
  • Customer specified non stock items.
  • Custom keyed lock products.
  • All cut to length product.

Discounts & Promo codes

Discounts and promo codes advertised on this website, online or via any other form of media are expressly for the benefit of retail customers.

Consumer Guarentees Act

Consumer Guarantees Act: This guarantee is in addition to any rights and remedies available to a "consumer" as defined under the Consumer Guarantees Act (as detailed below).

  • Be of acceptable quality (see definition below).
  • Be fit for their particular purpose.
  • Match the description given in advertisements or sales brochures, or by the sales assistant.
  • Match the sample or demonstration model.
  • Be owned by the consumer, once purchased.
  • Be a reasonable price, if no price or pricing formula has been previously agreed

Acceptable quality

  • Do what they are made to do.
  • Are acceptable in appearance and finish.
  • Are free from minor defects.
  • Are safe and durable.


This website and its content is copyright of "Joinery Hardware Ltd.
All rights reserved.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

  • You may print or download to a local hard disk extracts for your personal and non-commercial use only.
  • You may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.
  • You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

Your Privacy

Your personal information and contact details are only used for the purpose for which you supplied them - to facilitate a transaction with Joinery Hardware. Your information will not be shared, sold or given to other parties, except where legislation requires.

Trade Account Holder Terms & Conditions

Please use link to view terms & conditions agreed by trade account holders specifically for orders placed online


  • Delivery within NZ is by Courier Post
  • In general delivery times are within two days.
  • Please add one extra day for rural delivery.
  • Please contact us if you have not received your order within these times.

Freight Charges

Public Track Packs NZ Wide Track packs DLE up to A4 Cost: $10
Public Box Package - North Island Up to 0.015 Cubic Mtr & 10Kgs Max Cost: $14
Public I Will Collect Cost: $0
Public Aerosol Cans - North Island Includes dangerous goods surcharge Cost: $19
Public Box Package - South Island Up to 0.015 Cubic Mtr & 10Kgs Max Cost: $16
Public Track Capping - South Island Aramex (Fastway) Couriers Cost: $38.5
Public Track Capping - North Island Aramex (Fastway) Couriers Cost: $28.5
Public Aerosol Cans - South Island Includes dangerous goods surcharge Cost: $26.5
TRADE #1 No Freight - I Will Collect Cost: $0
TRADE #1 North Island - Next Day Trade user freight - charged at cost Cost: $0
TRADE #1 South Island - Next Day Trade user freight - charged at cost Cost: $0
TRADE #1 South Island - Economy (2-3 day) Trade user freight - charged at cost Cost: $0
Public RD Rural Delivery Surcharge Cost: $4.5
Public Shipping Cost Quote Not necessary for trade customers - Freight charged at cost Cost: $0
Public SDG Products DHL Courier ex Australia Cost: $20
Public Samples Pack For use with product samples only Cost: $0

If you are in any doubt as to which product you need please ask our knowledgable staff by email or phone. We are here to help.


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Joinery Hardware
Unit 2 - 68A Cryers Road, East Tamaki
PO Box 251-091
Pakuranga, Manukau 2140
Auckland, New Zealand

© Joinery Hardware Ltd 2014

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