Frequently asked questions

Do I need a log in to purchase from this website?

No, a login is only required for trade customers purchasing on a regular basis.

Are you able to help to identify the hardware I require?

Yes, please email us clear images of what you require & we will contact you with a web catalogue link of the same item or a suitable alternative. We may sometimes contact you to get more information.

Can I call you to describe hardware I require?

No, we cannot advise accurately over the phone to supply hardware we cannot see.

Are you able to recommend a repairer for my aluminium joinery?

No, however we can put you in touch with a tradesperson in your area.

Why is my window handle fitted to the RHS side of my window a LH handle?

Because the window handle is handed not where it is installed. A window handle pointing to the right in the closed position is a RH handle.

Need a question answering?

Please email you question here


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Unit 9-41 Smales Road
East Tamaki
PO Box 251-091
Pakuranga, Manukau 2140
New Zealand
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